Durham County Council appointed APM in 2019 to clean six extra care sites distributed across County Durham. Each of these sites contains up to 35 flats, with a total of 210 to be cleaned on a weekly basis by APM’s clean teams. With an existing ten staff who transferred from the outgoing provider, we supplemented the team with existing employees and assigned a team of two, including a supervisor to each of the Durham County Council contracted sites. Each of these staff have completed not only the council’s required training but APM’s in-house training, covering Safeguarding and Dementia Awareness, as well as our Code of Conduct which covers all work we undertake, involving vulnerable people.   During the mobilisation period, supervisors visited the sites to … [Read more...] about Case Study: Durham County Council