Our clients recognise us for not only our hard work but our dedication, commitment, flexibility and responsiveness; that is why APM’s contracts extend from social care to construction, healthcare to facilities management and housing to blue light services.
But why and how are we different from our competitors?
- Approach
- Recruitment
- Training
- Adaptability
Read the APM story:
In 2005 I bought a domestic cleaning franchise. The franchisor went bust. I was making profit, so I rebranded to APM Cleaning & Repair, transferred my staff and started to diversify into new sectors, growing the business.
I learned to diversify and pivot.
I flipped the business to commercial cleaning in 2019 and learned how to bid for work via formal tender, eventually winning our first contracts that same year. Since then, we have gone from strength to strength with an 70% success rate in our ‘lane’. We’re always looking forward; we enjoy an overall success rate of 30% when considering breaking into new sectors.
We acquired our first two contracts in the North-east in 2019, mobilising on the same day!
We acquired our 3rd contract in the North-west, mobilised it earlier than planned during lockdown and have since acquired and mobilised three more regional contracts, embedding our services in the region.
We opened a second base last year to run these three contracts from, and we are on target to open a further three sites over the next two years.
In addition to standard commercial office cleans, we have flexed to accommodate the cleaning of properties in social care situations, healthcare environments and builders cleans, following periods of construction.
In order to offer our company guarantee, our training in each of these areas is extensive and the last few years has required us, even more, to adapt and change our service to ensure safety for our teams and our clients, throughout the pandemic.
At APM we are unique in that we shall accept what are perceived as difficult contracts and shall recruit and train to suit those contracts, ensuring we always fulfil the job we have been secured to do. Adapting quickly and at scale is a unique attribute of our company which has been demonstrated in numerous scenarios throughout the last year, allowing us to complete not only our own contracts but those of others who have had insufficient staff to complete.
Regularly adapting to changing industry guidance and regulations is normal practice at APM and as we have systems in place to monitor changing regulations and put into practice, new measures quickly, we are able to not only maintain all of our contracts, but build new ones based on recommendations and our dedication to the tender process.
We recruit based on values then train our staff accordingly, resulting in a solid, educated and dedicated team who reap rewards for their hard work in the form of staff incentives, nights out, trips away and opportunity for growth and promotion.
We believe in working with our staff to help them achieve and are also flexible to their needs; happy staff = happy clients.
Looking to the future and the new contracts we are currently mobilising at APM, we shall continue to strive to perform well in each sector we work within, with a specially trained team, dedicated to their work, flexing to changing needs within the industry and focusing always on customer service.
